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Exchanges and Refunds Policy:

  1. 30-Day Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item within 30 days of delivery for a full refund or exchange.

  2. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged or not in their original condition may not be eligible for a refund or exchange.

  3. Return Process: To initiate a return, please contact our customer service team at [email address/phone number] to obtain a return authorization number. You will be responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

  4. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

  5. Exchanges: If you would like to exchange your item for a different size, color, or style, please contact our customer service team to arrange an exchange. Exchanges are subject to availability. You will be responsible for return shipping costs for the original item, unless the exchange is due to a mistake on our part (e.g., wrong item shipped, defective product).

  6. Non-Returnable Items: Certain items are non-returnable, including [list of non-returnable items]. Customized or personalized items may also be non-returnable unless the item is defective or damaged.

  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will work with you to arrange for a replacement or refund.

  8. Gift Returns: If you received an item as a gift and would like to return or exchange it, please contact our customer service team for assistance. We will work with you to arrange a return or exchange.

  9. Refunds for Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Contact Us:

 

If you have any questions about our Exchanges and Refunds Policy, please contact our customer service team at support@jadesigneremporium.com

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Thank you for shopping with us!

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